- Odisha CM Mohan Charan Majhi launched Ama Shasana, an AI-powered feedback platform for direct citizen engagement.
- Multiple channels including a web chatbot, WhatsApp chatbot, and toll-free helpline make it easy for the public to interact.
- Initial feedback covers 13 government services from 8 departments, improving clarity and governance.
Odisha’s new scheme, Ama Shasana, is ready to change how you interact with the government. This AI-powered public feedback platform aims to increase clarity and responsibility in governance by letting you share your views on various government schemes and services. With Ama Shasana, the state government is using technology to make governance more effective and encourage citizen participation.
Chief Minister Mohan Charan Majhi introduced Ama Shasana to bring the administration closer to you. This platform is made to collect direct feedback from citizens, helping the government understand public needs and improve service delivery. By using artificial intelligence, Ama Shasana offers a modern and efficient way for you to communicate with officials.
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Multiple Channels for Citizen Feedback
To make it easy for everyone to give feedback, Ama Shasana offers several ways to communicate:
- Web Chatbot: Accessible via the official portal amashasana.odisha.gov.in, this chatbot lets you interact and share your feedback online.
- WhatsApp Chatbot: You can send messages to the WhatsApp number 7400221903 to communicate with the government easily through your mobile phone.
- Toll-Free Helpline: For direct voice communication, the toll-free number 14471 is available to help you with your questions and feedback.
Services Covered Under Ama Shasana’s First Phase
The first phase of Ama Shasana focuses on 13 key government services from eight departments. These include:
- Antyodaya Gruha Yojana
- Madhu Babu Pension Yojana
- Subhadra Yojana
- Shahid Madho Singh Hath Kharcha Yojana
- Shree Anna Yojana
- CM Kisan Yojana
- Paddy procurement programme
- In-patient and out-patient health services
- Ayushman Vay Vandana
- First Information Report (FIR) services
- Issuance of fire safety certificates
- Filing of grievance petitions
This wide range of services makes sure that feedback covers important welfare schemes and administrative processes, helping the government solve issues well.
Impact of Digital India on Odisha’s Governance
Prime Minister Narendra Modi’s Digital India scheme has played a very important role in helping states like Odisha use technology for better governance. Ama Shasana is a direct result of this vision, using digital tools to increase citizen participation and service delivery. Right now, Odisha offers 428 services online across 32 departments, showing the state’s commitment to digital governance.
Government Officials and Public Interaction
During the launch event, Chief Minister Mohan Charan Majhi personally spoke with beneficiaries of various welfare schemes, listening to their experiences and feedback. This hands-on approach shows the government’s dedication to inclusive governance. Key officials present included Deputy Chief Minister KV Singh Deo, Health Minister Mukesh Mahaling, Industries Minister Sampad Chandra Swain, Chief Secretary Manoj Ahuja, and Principal Secretary of Electronics & Information Technology Vishal Dev.
With Ama Shasana, you now have several easy ways to share your feedback and help shape Odisha’s governance. Visit the official portal or use the WhatsApp chatbot and helpline to make your voice heard.