- Over 41 crore Ayushman cards issued, giving free treatment up to Rs 5 lakh every year.
- 31,466 empanelled hospitals across the country, including 14,194 private hospitals, must provide treatment to cardholders.
- If you face denial of treatment, you can complain through helpline 14555 or the official grievance portal.
Beneficiaries of the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB-PMJAY) have been urged to be aware of their rights in case hospitals refuse treatment. The flagship health scheme provides free medical care to millions of families across India through a vast network of empanelled hospitals.
Officials said the initiative ensures cashless healthcare services for eligible citizens, but in some cases, patients face denial of treatment. To address this, authorities have outlined clear steps beneficiaries can take, including contacting helpline numbers and filing complaints through the official online portal.
Know Your Rights Under Ayushman Bharat Yojana
The Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PM-JAY) offers free treatment up to Rs 5 lakh per year to eligible people. As of August 2025, more than 41 crore Ayushman cards have been issued, allowing beneficiaries to get quality healthcare without worrying about money.
The scheme has empanelled a wide network of 31,466 hospitals across India, including 14,194 private hospitals. These hospitals must provide treatment to Ayushman cardholders for covered illnesses. This large hospital network makes sure you can get care near your home or in nearby cities.
What To Do If Treatment Is Denied At An Empanelled Hospital
Sometimes, even though a hospital is empanelled, it may refuse treatment to an Ayushman cardholder. This goes against the scheme’s rules, especially if the hospital has the needed facilities for your illness. Such refusal is not only unfair but also illegal under the scheme guidelines.
If a hospital denies treatment without a valid reason, it risks being removed from the Ayushman Bharat empanelled hospital list. You have the right to take action and make sure you get the care you deserve.
Helpline Numbers To Report Denial Of Treatment
If you face denial of treatment, you can quickly report the problem by calling the national or state-specific helpline numbers. These helplines work in many languages, including Hindi and English, to help you right away.
| Helpline | Number | Coverage |
|---|---|---|
| National Helpline | 14555 | All States (Multiple Languages) |
| Uttar Pradesh | 1800 1800 4444 | State-specific |
| Madhya Pradesh | 1800 233 2085 | State-specific |
| Bihar | 104 | State-specific |
| Uttarakhand | 155368 / 1800 180 5368 | State-specific |
How To File A Complaint Online Through The Official Portal
If your complaint isn’t solved through the helpline, you can register it online for faster action. The official grievance portal is made to handle your issues well and keep you updated on the progress.
Follow these easy steps to file your complaint online:
- Go to the Central Grievance Redressal and Management System (CGRMS) portal.
- Click on ‘Register Your Complaint’.
- Enter the captcha code and select the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana scheme.
- Fill in all required details like your name, contact info, hospital name, and the nature of your complaint.
- Submit the form and keep the complaint reference number for tracking later.
Using these official channels makes sure your complaint is heard and acted on by the right authorities. Remember, hospitals refusing treatment without a valid reason can face penalties, including removal from the empanelled list.